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• Kindly be at the clinic at least 5 to 10 minutes before your appointment time.

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• Observe physical distancing and wait in queue as there is only a limited number of patients we can accommodate inside.

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• Please be patient in waiting for your turn as it may require queuing outside the clinic. Please allow at least 30 minutes of wait time.

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• Remember to bring your valid health card for validation and when picking up your documents like sick notes, requisition and etc.

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• FOR VIRTUAL CARE APPOINTMENTS REQUEST PLEASE SEND MESSAGE TO THE VIRTUAL RECEPTIONIST. INDICATE IN THE APPOINTMENT THAT IF IT IS A PHONE OR VIDEO CONSULT

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• PATIENTS WHO NEED REFERRAL, REQUISITION, COPY OF RESULTS AND PRESCRIPTIONS WILL REQUIRE IN-PATIENT APPOINTMENTS.  EXCEPTIONS ARE ON CASE BY CASE BASIS. PLEASE LEAVE A MESSAGE HERE FOR VIRTUAL CARE APPOINTMENT.

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• Make sure you provide accurate contact number where we can reach you. The call may appear without caller id so please check your phone setting to avoid rejection of call. 

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• If you missed your virtual care appointment, kindly wait as the doctor will attempt to contact you again

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• If it is determined you require a physical exam, you may still need to be assessed in person. You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed.

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• Virtual Care has some inherent privacy and security risks - your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before proceeding. In order to improve privacy and confidentiality, you should also take steps to participate in this virtual care encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information.

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• Due to high volume of phone calls and emails, All requisitions, sick notes, prescriptions, and results should be picked up in the clinic to avoid delay in the delivery of care.​

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• Please note that information shared with the clinic can be shared with other health care team in providing patient care.

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• If you cannot make it to your scheduled appointment, please contact us by phone or by email. We require at least 24 hrs notice.

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• For payments of fees, we encourage contactless transactions (e.g. Debit Interac, Visa, Mastercard and Apple Pay)

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